Return policy

Return Policy

Return and Refund Policy:

1. Can I exchange the product for a different size or color, or request a refund?

We offer returns and exchanges within 30 days of the original purchase date. Return shipping costs vary by country or region and are the responsibility of the customer.

Once we receive and inspect the returned item, if you have requested a refund, we will process the refund to your original payment account within 3–5 business days.

If the return is due to a product defect or an error on our part (e.g., shipping the wrong size or model), we will cover the associated return shipping costs.

2. What should I do if the item I received is damaged or incorrect?

If the return is due to a product defect or an error on our part (e.g., shipping the wrong size or model), we will cover the associated return shipping costs.

Return Request Process

Please submit a return request by emailing our customer service team at 3989242395@qq.com.

Once your return request is approved, we will send you a return shipping label and detailed return instructions (including the return address and specific steps).

Important Note: If you return an item without first submitting a return request, we will be unable to process your return. Please ensure you complete the return request process beforehand.

Handling Product Issues

If the product you received has any of the following defects or damage, please contact us immediately upon receipt so we can resolve the issue for you as quickly as possible:

Product is defective or damaged.

Product received does not match the order (e.g., wrong item shipped, missing items, etc.). **Non-Returnable Items**

The following items are not eligible for return:

Perishable goods (food, fresh flowers, plants, etc.)

Customized items (personalized products, special orders)

Personal care items (skincare products, cosmetics, etc.)

Hazardous materials (including flammable liquids, gases, etc.)

Promotional gifts and gift cards

**Exchange Policy**

If you wish to exchange an item, we recommend following our standard return process: return the original item and place a new order for the item you want. This method ensures you receive the desired item as quickly as possible. **Refund Policy**

Once we receive and inspect the returned item(s), we will notify you via email regarding the status of your refund request. Approved refunds will be automatically issued to your original payment account (e.g., credit card, Alipay, etc.). The processing time depends on your specific payment method. Please note that the actual time it takes for funds to appear in your account may vary depending on the card issuer or payment platform. If you have any questions, please contact our customer service team at: 3989242395@qq.com

**Recipient:** Tianjin Jinmuxi Education Technology Co., Ltd.

**Return Address:** Room 1-404, Hengsheng Building, East Side of Liujiang Road, Hexi District, Tianjin

**Postal Code:** 300200

**Customer Service Email: 3989242395@qq.com

**Contact Number:** [+86 18396405980 ]

Please feel free to contact us if you have any questions. Thank you for your understanding and support!